Frequently asked questions
(some things to note before placing your order!)
ordering & payment
1. How do I order?
For all other bespoke enquiries (bridal flowers, corporates, event styling and collabs etc), contact us HERE or email us at email@example.com!
2. How do I pay?
All orders checked out online will be securely processed via STRIPE for credit card payment (Visa, MasterCard, AMEX).
We also accept bank transfer/ PayNow/ Paylah - please submit your order HERE instead of checking out through our online shop and we will advise you on payment arrangements separately.
All orders will only be confirmed and processed after full payment is received.
3. What is the lead time for orders? Do you do same day/ next day deliveries?
Same day/ next day deliveries are possible for our Omakase Flowers (cut-off time of 11am for same day deliveries by 7pm; or 8pm for next day deliveries by 1pm).
For Bespoke Flowers, a lead time of at least 3 days is best to ensure that we have sufficient time to source for your requested flowers. For orders with less than 3 days’ notice, we seek your kind understanding that specific requests may not be available at short notice.
If your bespoke order is URGENT (e.g. same day/ next day), please call or whatsapp us at 93271948 and we will try our best to help.
4. Can I add a message to my order?
Of course! Pretty Wild will include a complimentary message card with your flowers. We will prompt you to add your message during checkout.
1. Do you deliver daily?
We deliver every day except on Sundays. Pick your preferred delivery timeslot (10am - 1pm, 1 - 4pm, 4 - 7pm) during checkout.
2. How much do you charge for delivery?
We charge a standard $20 for islandwide delivery. Re-delivery or re-direction (requested by the sender or recipient) will incur the same charge.
You are also welcome to self-collect your flowers at our home studio at Kembangan! For self-collection, we will try to match your preferred collection timing.
3. What if my recipient is not available to receive the flowers?
If your recipient is not around to receive the flowers, our courier will call the recipient and/or sender for further instructions.
If both parties cannot be contacted, we will leave the flowers with the reception/ security desk, or at the door. We will however try our best to avoid leaving flowers unattended and do try to help us help you!
1. What if I need to cancel/ postpone my order?
For cancellations after order confirmation, 25% of the total value of your order will be charged. Any cancellation will have to be made at least 2 working days before the delivery date.
If you would like to postpone the delivery of your order, we will likewise appreciate at least 2 days’ notice before the original delivery date.
In the extreme and unlikely event that we need to cancel your order (due to accident, sudden illness or any other unforseen circumstances), we will do our best to look for another florist to fulfill your order or arrange a refund.